Frequently asked questions
FAQs
Are you eligible for NDIS?
The first step in accessing NDIS services is to determine your eligibility. This can be done by looking at the NDIS Access Checklist online, checking out this video or calling the NDIA on 1800 800 110.
There are a number of factors which determine whether you are eligible for support under the NDIS. You may be eligible to receive an individual NDIS support plan if you:
- are under 65 years of age
- are an Australia citizen, a permanent resident, or New Zealand citizen who is a Protected Special Category Visa holder
- have a permanent and/or significant disability that impacts your everyday living and you require assistance from others to do things
- use equipment or assistive technology
Even if you are not currently receiving disability services you may still be eligible to receive NDIS services. You can contact the NDIS directly to complete an Access Request Form. You do not need a referral to do this.
Send us a quick message to Genesis Support Services and let one of our friendly customer care specialists help you with all your NDIS needs.
Are you looking for a new NDIS provider?
If you are looking for a new NDIS provider that understands your personal situation, your specific needs and supports you in creating a personalised NDIS plan, then Genesis Support Services can help.
Our team of specialised NDIS Support Coordinators can help make the NDIS a smooth process for you.
What NDIS services does Genesis Support Services specialise in?
Some of the NDIS care services we provide include:
- Assistance with personal activities (including those with high care needs)
- Assistance with life stage transitions
- Assistance with travel and transport
- Support co-ordination
- Therapeutic supports
- Accommodation and tenancy assistance
- Assistance with education and employment
- Assistance with household tasks
- Community nursing care
- Community participation
- Assistance with daily tasks and shared living
- Development of daily living and life skills
How do I understand the NDIS terms?
There are lots of terms and wording that the NDIS uses which can be hard to understand.
Here are a few commonly used terms to help you understand and take full advantage of all that the NDIS services you are eligible for:
NDIS
NDIS stands for the National Disability Insurance Scheme. The aim of the NDIS is to put people with disability at the centre of the system for the first time. This means it allows people with disability to determine their own future and receive funding which matches their unique needs.
Funded Supports
This is the supports that the NDIS pays for and forms part of a participant’s plan. These supports must be reasonable and necessary.
Informal Supports
The supports participants get from the people around them are considered informal supports. Examples of informal support includes assistance from family, friends and neighbours.
Registered NDIS Provider
A registered NDIS provider is a disability support provider that has met the NDIS requirements for qualifications, approvals, experience, capacity and quality standards to provide a product or service.
Supports
Supports are things to help a participant with disability to undertake daily life activities and enable them to participate in the community and reach their individual goals.
Planners
Once you have received confirmation that you qualify for the NDIS, your planner is the first person you should speak to. The role of your planner is to help you access the NDIS system to get the most out of it.
Reasonable and Necessary Supports
Anything which is related to your disability is a reasonable and necessary support under the NDIS. Examples include mobility equipment, therapeutic support, assistance with daily tasks, home modification, education and social participation
For a full list of terms, visit the NDIS Glossary.
How to go about Registering with Genesis Support Services?
or fill out our contact form and a friendly member of our team will be in contact with you as soon as possible.
Where does Genesis Support Services provide their services?
We provide services Australia Wide.
Who are the Genesis support services team?
Mary is a Senior Mental Health Care Nurse with over 8 years of experience in a variety of settings. She is passionate about Mental Health and has a vast array of experience spanning from the Hospital sector to the Community Sector.
Jesse is an experienced Pharmacist with experience in both the Hospital and Community sector. He really cares about people and is willing to do whatever it takes for Participants to achieve a better quality of Life and for Participants to feel empowered in the decision making and implementation of their own care.
How do I apply to become a worker with Genesis Support Services?
The best way to apply is to complete our contact form and we will be in contact with you shortly.
